Support

Creating Clean Solar Energy Together

Grape Solar is built entirely around a shared-success business model, one designed to streamline the solar module supply chain and pass cost efficiencies to our clients’ operations. To that end, we’ve implemented the solar industry’s most advanced systems of product delivery, customer service and technical support – an expansive range of services designed to help transform the world’s energy supply to clean solar power.

We invite you to discover the many advantages of a partnership with Grape Solar.

If you are ready to start a conversation about your next project, please contact us.

SOLAR INDUSTRY'S MOST DEDICATED CUSTOMER SUPPORT

Our relationships with installers, integrators and developers do not end with product purchases; In fact, we assume an enduring, mutually productive partnership with our customers. That’s why Grape Solar has implemented a dedicated system of customer support, which affects everything from the flexibility of payment terms to just-in-time product delivery.

We knew it would take a unique set of service offerings to revolutionize the solar industry, so that’s exactly what we offer.

  • No minimum order quantities
  • Just-in-time delivery
  • Competitive per-watt pricing
  • Customer hotline
  • Flexible payment terms
  • Custom orders
  • Extended warranties
  • Unrivaled logistical support

When you are ready with your next project, please contact us.

TECHNICAL SUPPORT

Be sure to view our Frequently Asked Questions.

From helping select the right PV module to installation troubleshooting, Grape Solar’s technical team is available 8AM to 5PM Monday through Friday to provide assistance, advice and information. Should a "crisis" arise on the jobsite and technical assistence is needed we're here when you need us. Our dedication to superior customer service signifies Grape Solar’s goal to build enduring relationships with our clients and foster the growth of the solar industry.

The following are just a few of the ways Grape Solar’s technical experts are ready to lend a hand:

  • Troubleshooting
  • Comparing and selecting PV systems
  • Performing PV production calculations
  • Evaluating specifications
  • Optimizing product performance
  • Determining maintenance schedules
  • Providing referrals

If it's urgent and you need to speak with a member of the Grape Solar technical team, call 1-541-349-9000.

Customer Service

Phone calls to Grape Solar during business hours are answered by real people. Helpful and knowledgeable engineers can provide guidance during the purchasing process and clearly explain product features and capabilities. For local support, Grape Solar relies on a network of qualified installers. To us, you are far more than just a name at the end of a phone line. Grape Solar is an American company that treats its customers as valued partners. Testimonials